Privacy Policy
Last updated: April 25, 2026
1. Introduction
Vendor Pulse ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, company name, and authentication credentials
- Payment Information: Billing address and payment method details (processed by third-party payment providers)
- User Content: Data you connect to the Service, including repository configurations and integration settings
2.2 Information Collected Automatically
- Usage Data: Features used, actions taken, and interaction patterns
- Log Data: IP address, browser type, operating system, and referring URLs
- Device Information: Device identifiers and device characteristics
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send technical notices, updates, and security alerts
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Third parties that process data on our behalf (hosting, analytics, payment processing)
- Integrations: Third-party services you connect (Jira, Slack, GitHub) per their respective privacy policies
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting support@vendorpulse.io.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Delete your data
- Object to or restrict certain processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at privacy@vendorpulse.io.
8. Cookies and Tracking
We use cookies and similar tracking technologies to operate our Service. Essential cookies are required for core functionality. Optional cookies are used for analytics and preferences.
9. Third-Party Services
Our Service includes links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards for international data transfers.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our Service.
13. Contact Us
For privacy-related questions or concerns, contact our Data Protection Officer at privacy@vendorpulse.io.
Vendor Pulse
Melbourne, Australia
support@vendorpulse.io